Elderly man tries to call Swiggy call center, loses Rs 3 Lakh in online fraud


An elderly man found himself in a tricky situation when he tried to call Swiggy’s customer service for help. Little did he know that his simple search for assistance would lead to a devastating loss of Rs 3 lakh in an online scam.

The man’s son, Nikhil Chawla, shared the story on social media to warn others about the dangers of online fraud. Nikhil, who was away in Kuala Lumpur at the time, recounted how his 65-year-old father had ordered breakfast from Swiggy but never received it. Frustrated and concerned, his father decided to call Swiggy’s customer service.

With a simple Google search for “Swiggy call center,” the elderly man dialed the first number that popped up. Unfortunately, this number was not Swiggy’s official helpline. Instead, it connected him to a scammer who posed as a Swiggy representative. Falling victim to a UPI scam, the man lost Rs 35,000 before he even realized what had happened.

Undeterred, the elderly man called again, hoping to rectify the situation and get his money back. But this time, he was met with another scammer who claimed to be a different person from before. Meanwhile, unbeknownst to him, the fraudsters managed to gain remote access to his phone. They exploited this access to steal a staggering Rs 2.5-3 lakh from his credit card and gain access to his bank details.

Nikhil, upon learning of the situation, took to social media to caution others against falling prey to such scams, especially elderly individuals who may not be as tech-savvy. He expressed concern over the prevalence of fraudulent numbers appearing at the top of Google search results and urged for greater awareness and vigilance.

Swiggy responded to Nikhil’s post, informing him that they do not have an official customer care number and advising users to utilize their in-app chat support for assistance. They also encouraged reporting such incidents to cybercrime authorities.

Following the incident, Swiggy took action by removing the fraudulent website and updating their search results to include warnings about online scams. However, Nikhil highlighted that these warnings were only available in English, potentially leaving non-English speakers vulnerable.

In the aftermath, Nikhil expressed gratitude to those who aided him and continued to share details about the incident, including speculation about why the food delivery never occurred. He emphasised the need for multilingual support and increased awareness to prevent similar scams from occurring in the future.

Ultimately, Nikhil’s story serves as a cautionary tale, reminding everyone to stay vigilant and cautious when dealing with online transactions and customer service inquiries to avoid falling victim to scams.

Published By:

Ankita Chakravarti

Published On:

Apr 2, 2024



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